Refund and Cancellation Policy

Draft — pending legal review. This is a working draft. A lawyer will review it before ChaiPe launches, and the final text may change.

Effective date: 2026-10-05

This policy explains how cancelling and refunds work for ChaiPe purchases. It is part of our Terms of Use. Current products and prices are on our pricing page.

The short version#

Every purchase goes through Google Play. Refunds go back through Google Play to the way you paid.
You can cancel an auto-renewing plan at any time in one tap. You keep access until the end of the period you paid for.
We remind you 3 days before every renewal, by push notification and email.
First subscription: a one-tap refund within 48 hours, once per account and device.
Renewal you did not use: a full refund if you ask within 7 days of the renewal and have not used a paid feature since.
Couple Exit: found someone on ChaiPe? Each of you who has a subscription gets a refund for its unused days.
Some things come back as credits, not cash: unanswered Chai Invites, Spotlights seen by fewer than 25 people, and comments blocked by our filter.

How payments work#

All purchases in the ChaiPe app are made through Google Play Billing. Google Play's terms apply to the payment.
Prices are in Indian rupees and include GST. The price you pay is the one shown by Google Play at checkout.
We never see your card, UPI or bank details.
We never ask for payment by UPI, bank transfer or a link. If someone asks you to pay ChaiPe that way, it is a scam. Please report it.
If a payment is still pending (this can happen with UPI), you get the feature only once the payment completes. If the payment is cancelled, you are not charged.
If we cannot confirm a purchase with Google Play within 3 days, Google Play refunds it automatically.

Cancelling a subscription#

You can cancel an auto-renewing ChaiPe Plus or ChaiPe Kulhad plan at any time:

In ChaiPe: Settings › Plans › Cancel. It takes one tap. "Pause" is offered next to it, at the same size.
In Google Play: open the Google Play app, tap your profile picture › Payments and subscriptions › Subscriptions › ChaiPe › Cancel subscription.

After you cancel:

you keep all paid features until the end of the period you already paid for;
you will not be charged again;
cancelling on its own does not give a refund for the rest of the current period, except under the promises in this policy.

Uninstalling the app does not cancel a subscription. Deleting your ChaiPe account does not cancel it either (see Deleting your account).

Reminders. We send a push notification and an email 3 days before every renewal of an auto-renewing plan, so a renewal never surprises you.

Pay-once plans#

A pay-once plan gives you access for the period you paid for (for example one week or one month) and then simply ends. Nothing renews and nothing is charged again, so there is nothing to cancel.
You can buy more time before it ends. The time adds up.
Weekly plans are always pay-once.
The first subscription refund applies to pay-once plans too. The unused renewal refund does not, because pay-once plans never renew.

Refunds directly from Google Play#

You can always ask Google for a refund directly:

in the Google Play app or at play.google.com, through your order history; or
through Google Play Help's "Request a refund" page.

Google decides these requests under its own refund policy. Google's help pages say that shortly after a purchase (Google currently mentions 48 hours) you may be able to get a refund from Google directly, and that after that you should contact the developer, which is us. Please check Google Play Help for Google's current rules. For anything Google cannot help with, use our own promises below.

First subscription refund#

If ChaiPe Plus or ChaiPe Kulhad is not for you, you can get your money back on your first-ever subscription purchase:

When: within 48 hours of buying it.
How: one tap in the app (Settings › Plans › Refund my first subscription), or by writing to us.
How much: a full refund if you have not sent a Chai Invite since buying. If you have sent a Chai Invite, we refund pro-rata for the unused time.
How often: once per account and device.
Your paid features end when the refund is made.

Unused renewal refund#

Forgot to cancel? If an auto-renewing plan renewed and you have not used any paid feature since that renewal, you can get the renewal refunded in full:

When: within 7 days of the renewal charge.
How: write to support@chaipe.app or use Settings › Help in the app. While we are starting out we process these by hand through Google Play, so please allow a little time.
Your paid features end when the refund is made, and the plan is cancelled so it does not renew again.

Couple Exit#

"Humari chai ho gayi." If you met someone on ChaiPe and you are now dating:

both of you tap We're dating in the app;
both profiles are snoozed, and each of you can cancel your subscription in one tap;
we refund the unused time on your current ChaiPe Plus or ChaiPe Kulhad subscription. Google Play calculates the amount day by day.

While we are starting out we process Couple Exit refunds by hand, so please allow a little time.

Credits we give back#

Some features return a credit, not cash, when they do not do their job:

Chai Invite: if you get no reply within 7 days, the Invite credit comes back to you. Credits are returned in a weekly batch. (We never show whether an Invite was opened.)
Spotlight: if fewer than 25 people see your Spotlight, the Spotlight credit comes back.
Comment with a like: if our filter blocks your comment, the comment credit comes back.

Problems on our side#

If something you paid for did not work because of a fault on our side, tell us at support@chaipe.app. We will restore what you lost or arrange a refund.

When refunds are not available#

Apart from the promises above, Google Play's own refund policy, and your rights under the law:

we do not refund the rest of a period when you cancel part-way through it;
we do not refund credits or passes that have already been used, such as a Day Pass that has started, or a Chai Invite or Spotlight that has been used;
we do not refund unused time or credits when you delete your account.

Bans and refunds#

If we ban your account for a serious violation of our Terms of Use or Community Guidelines (for example harassment, scams, anything involving minors, or impersonation), you lose any remaining paid time and credits and we do not refund them. We tell you this before you buy.
If you appeal and we overturn the ban, we refund your unused paid time pro-rata and give back your credits.
If a purchase is refunded, reversed or charged back, we remove only what that purchase gave you. We never lock your account or your safety tools because of a refund.

Deleting your account#

Deleting your ChaiPe account does not cancel a Google Play subscription. If a subscription is still active, the app warns you and lets you cancel it first. You can also cancel it in Google Play at any time.
Unused credits and passes are lost when you delete your account.
We keep purchase and tax records after deletion, as the law requires. See our Privacy Policy.

How to ask for a refund#

In the app: Settings › Plans (for the first subscription refund) or Settings › Help.
By email: write to support@chaipe.app from the email linked to your account. Include your Google Play order number (it starts with "GPA.") and the date of purchase.
From Google: see Refunds directly from Google Play.

We acknowledge refund requests within 24 hours and resolve them within 7 days.

How refunds are paid#

Refunds are paid by Google Play to the payment method you used.
How long it takes depends on your bank or payment method. Google Play shows the refund in your order history.
A pro-rata refund is worked out on what you paid, including GST.

Your consumer rights#

This policy does not take away any rights you have under the Consumer Protection Act, 2019. If you are not happy with how we handled a refund, contact our Grievance Officer, Vipin Panchal, at grievance@chaipe.app (see our Grievance Policy). You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

Questions about this page? Email support@chaipe.app. Complaints go to our Grievance Officer.